Gaya APA

Fitzsimmons, J, A. et al (2014). Service Management - Operation, Strategy, Information, Technology (8). New York: McGraw-Hill International Editon.

Gaya MLA

Fitzsimmons, James, A.. et al. "Service Management - Operation, Strategy, Information, Technology". 8 New York: McGraw-Hill International Editon, 2014. Buku Prodi Manajemen.